EN
Call Us
Support

This Privacy Notice applies to the general personal data protection of HELOROBO, which also applies to the personal data that HELOROBO obtains, uses and shares about its customers, solution partners, suppliers and other organizations with which HELOROBO has or plans to have a business relationship, and the natural persons working for them. explains the principles. This Privacy Statement does not apply to Cloud Services or applications ("applications"), etc. In this case, it is not valid to the extent that HELOROBO processes personal data on behalf of its customers for their benefit and under their control (as a 'processor'). This may apply to obtaining information about authorized users of such services to the extent that HELOROBO processes this information for its own benefit (as a 'data controller',).',uygulamalar') vb. söz konusu olduğunda, HELOROBO'nun kişisel verileri, müşterileri adına onların yararına ve kendi kontrolleri altında ("işleyen" olarak) işlediği ölçüde geçerli değildir. Bu, HELOROBO'nun bu bilgileri kendi çıkarları için işlediği ölçüde ("veri sorumlusu" olarak) bu tür hizmetlerin yetkili kullanıcılarıyla ilgili bilgilerin elde edilmesi için geçerli olabilir.

How and why does HELOROBO obtain and use your personal data?

HELOROBO may obtain your personal data as an individual for various purposes such as

Access and use of websites or other online services (including 'applications')'uygulamalar' dahil) erişim ve bunların kullanımı

When accessing one of HELOROBO's websites or using an online service (where references to online services include desktop or mobile applications or 'apps') HELOROBO is responsible for the website's operation and HELOROBO's compliance with security and legal requirements regarding the operation of the HELOROBO site. It will save the information needed to access you, such as password, IP address and browser settings. In addition, HELOROBO collects information about the actions you take during your visit in order to personalize your website experience, such as recording your preferences and settings, and to obtain statistics that will help HELOROBO improve and further improve HELOROBO websites, products and services.',uygulamaları' içerdiği durumlarda) HELOROBO, web sitesinin çalışması için ve HELOROBO'nun HELOROBO sitesinin çalışmasıyla ilgili güvenlik ve yasal gereksinimlere uyması için parola, IP adresi ve tarayıcı ayarları gibi size erişim sağlamak amacıyla gereken bilgileri kaydedecektir. Ayrıca, tercihlerinizin ve ayarlarınızın kaydedilmesi gibi web sitesi deneyiminizi kişiye özel hale getirmek ve HELOROBO'nun HELOROBO web sitelerini, ürünlerini ve hizmetlerini iyileştirmesine ve daha çok geliştirmesine yardımcı olacak istatistikleri elde etmek amacıyla HELOROBO, ziyaretiniz sırasında gerçekleştirdiğiniz işlemler hakkındaki bilgileri elde eder.

Responding to your information, order or support request

When you contact HELOROBO (online or offline) in connection with an information request to order a product or service, request support, or participate in a forum or other social computing tool, to fulfill your request, to provide you with access to the products or services, to provide support, and to contact you

HELOROBO gets the information it needs. For example, it obtains your name, contact information, details about your request. HELOROBO retains such information for administrative purposes to defend HELOROBO's rights and in connection with HELOROBO's relationship with you.

When you enter your name and contact information to be registered in connection with such a request, the registration process may enable us to recognize you when you visit our websites.

Communicating with the employees of our customers, potential customers, solution partners and suppliers

In our relations with customers or potential customers, solution partners and suppliers, these persons provide us with business contact information (name, business contact information, position or title of employees, such as contractors, consultants, and authorized users).

Marketing

Most of the information HELOROBO collects about you comes from their direct interactions with you. When you register for an event, HELOROBO may obtain information (online or offline) about and during the event, such as attendance to sessions and survey results. HELOROBO combines the personal data it collects to develop aggregate analysis and business intelligence for business and marketing purposes. You may choose to receive information about HELOROBO's products and services by e-mail, telephone or post. HELOROBO may provide you with personalized information when you visit HELOROBO websites or use HELOROBO services. For subscriptions, please follow the unsubscribe instructions provided at the bottom of each email.

When we indicate that we use your personal data in connection with a request, order, transaction or contract (or preparation for them) or to provide the services you have requested (for example, a website), we do so because it is necessary to perform a contract with you.

When we mention that we use your personal data in connection with the marketing, improvement or development of our products and services, or for safety and security reasons or due to the requirements of legal regulations other than in connection with your contract or request, we do so with your consent or on the basis of the legitimate interest of the third party.

Sharing of Personal Data

When appropriate, HELOROBO may share your personal data with some solution partners to help you or the Company you work for provide products or services or fulfill your requests, or with your consent. When choosing our suppliers and solution partners, we consider the data processing processes of these people.

Please note that in certain circumstances, personal data may need to be disclosed to government agencies as part of a judicial proceeding, court order or legal process. If we have reasonable grounds to believe that the rights or property of HELOROBO, our partners, suppliers or customers, and others, are or may be affected, we may share the Customer's personal data to protect such rights and property.

Information Security and Integrity

We aim to protect your personal data and ensure the accuracy of your personal data. At HELOROBO, we implement reasonable physical, administrative and technical security measures to help us protect your personal data from unauthorized access, use and disclosure.

Storage Period

In accordance with legal and regulatory obligations (for example, auditing, accounting and legal retention periods), personal data, including the security of HELOROBO's data processing, the handling of disputes, the establishment, exercise or defense of legal claims, may exceed the time required to fulfill the purposes for which they are processed. It will not be stored for long.

How can you contact HELOROBO?

If you have a question or concerns regarding this Privacy Statement, please contact HELOROBO. HELOROBO was not a data custodian in such cases.

When personal data is processed in connection with a contractual relationship or entering into a contractual relationship with an affiliate of HELOROBO. In this case, the data controller of the personal data is the Contracting Company, which is the legal entity that you or your employer has made or will make a contract with.

When personal data is obtained at the physical location or location of a HELOROBO affiliate. In this case, the data controller of the personal data is the relevant affiliate.

YOUR RIGHTS

You can request access to, update or, in certain cases, rectification of your personal data. You also have the right to refuse direct marketing.

Changes on Our Privacy Notices

We may update this Privacy Statement from time to time to reflect changes in our data governance practices. The revised Privacy Statement will be posted here with an updated revision date. We recommend that you visit this page regularly for any changes or updates you make. If you continue to use our websites after such a change becomes effective, we will assume that you have read and understood the changes.