HeloRobo consolidates all customer messages from digital channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat into a single platform, enabling centralized communication management.
With multi-operator support, real-time responses, and messaging analytics, it optimizes your communication processes and enhances customer satisfaction.
Real-Time Responses
You can provide fast and effective solutions to customer inquiries.
Multi-Operator Support
Manage multiple channels simultaneously and optimize your workload.
Messaging Analytics
Measure operator performance and improve service quality.
Integrated Solution
Seamlessly connect all social media and messaging platforms.
HeloRobo enables you to manage your customer service operations from a centralized point with multiple operators and departments. By automatically routing messages, it ensures faster response times, better task distribution, and higher customer satisfaction.
Department-Based Management
Automatically route messages to the appropriate departments.
Operator Management
Assign specific tasks to each operator.
Performance Tracking
Monitor operator performance and improve your processes.
Seamless Monitoring
Track the status of all messages from a centralized dashboard.
HeloRobo gathers all comments and messages from popular platforms like Instagram and Facebook into a single centralized panel. This allows you to respond quickly to customer feedback and strengthen your interactions.
With its user-friendly interface and advanced analytics tools, it enables effective management of your social media accounts.
Unified Panel Management
Easily monitor all your social media messages and comments from one place.
Quick Response
Boost customer satisfaction with instant replies.
Comment and Message Analytics
Analyze incoming interactions to improve your content strategy.
Multi-User Support
Collaboratively manage comments and messages with multiple operators.
HeloRobo enables you to manage your social media marketing processes in an integrated way. You can plan your content, schedule campaigns, and optimize your strategies using performance analytics across platforms like WhatsApp, Instagram, and Facebook.
Content Planning and Scheduling
Automatically schedule posts to maintain consistent engagement.
Multi-Platform Support
Launch campaigns across all social media platforms simultaneously.
Performance Analytics
Analyze campaign performance to refine your strategies.
High Conversion
Reach your target audience with personalized content and increase your conversion rates.
HeloRobo seamlessly integrates with e-commerce platforms like T-Soft and Shopify, allowing you to sell your products directly through social media. Requests from platforms such as WhatsApp, Instagram, and Facebook are collected in a single panel, making it easy to deliver your products to customers.
Direct Sales via Social Media
Showcase your products on social platforms and convert them into quick sales.
Inventory and Order Management
Instantly synchronize orders received via social media with your e-commerce store.
Automated Product Listing
Increase visibility by automatically sharing your products on social media.
Sales Performance Reporting
Analyze your social media sales to optimize your strategies.
User-Friendly Interface
Easily manage your products and control the entire sales process.
HeloRobo transforms social media messages into a CRM solution, enabling you to manage customer interactions more efficiently. With channel performance analytics and operator performance reports, it helps optimize your processes.
Analyze Channel Performance
Individually analyze messages from WhatsApp, Instagram, and Facebook.
Monitor Operator Efficiency
Track response times and resolution rates to boost team productivity.
Time-Based Analysis
Measure average response times for quicker decision-making.
Customer Satisfaction Surveys
Evaluate customer feedback to enhance service quality.
Send bulk messages on high open-rate platforms like WhatsApp, and boost customer loyalty with personalized content.
Bulk Message Sending
Deliver personalized campaigns to your target audience.
Multimedia Support
Enrich your messages with images, videos, and documents.
Performance Tracking
Analyze open rates and engagement levels of your messages.
Segment-Based Campaigns
Increase conversion rates with messages tailored to specific customer segments.
HeloRobo consolidates all customer inquiries and messages from popular marketplaces like Trendyol, Hepsiburada, n11, and Pazarama into a single centralized panel.
This allows you to respond quickly to customer requests, optimize your business processes, and increase customer satisfaction. Its user-friendly interface and powerful integration simplify your marketplace operations.
Unified Panel Management
Manage all customer messages and inquiries from different marketplaces in one place.
Quick Response
Create templates for frequently asked questions to shorten response times.
Customer Request Tracking
Easily monitor message statuses and ensure no request is overlooked.
Efficient Operations
Save labor and time while boosting customer satisfaction.
Live Chat is an instant messaging system developed for websites and e-commerce platforms. Visitors can receive quick support by chatting directly with a customer representative through your website or via modules we offer, such as Helobot and Thinker. This not only increases customer satisfaction but also boosts conversion rates.
HeloRobo’s Instagram Direct Message (DM) integration enables businesses to manage customer communication on Instagram more efficiently and effectively.
Automatic Replies and Chatbot Integration
Speed up customer interactions with personalized welcome messages and instant response workflows.
Sales and Order Management via DM
Allow customers to check order status through DMs or instantly share details about products they inquire about.
Smart Routing and Support Management
Add custom buttons on your profile to simplify messaging and direct customers to the right person.
DM Automation from Stories and Posts
Automatically send DMs to users who comment on your posts to start conversations.
DM Performance Analysis and Reporting
Analyze how quickly your customer service team responds.